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Quick Support - Up to 30 minutes

$89.00

Sometimes you need fast, immediate support to sort out any dictation or transcription issues - whether your issue is software related, a problem configuring the voice recorder or transcription equipment itself. Fortunately, we understand that you need maximum uptime with your typing services. An experienced representative from Dictation Solutions Australia will remote your...

Categories: Setup & Support
Description

Sometimes you need fast, immediate support to sort out any dictation or transcription issues - whether your issue is software related, a problem configuring the voice recorder or transcription equipment itself. 

Fortunately, we understand that you need maximum uptime with your typing services. An experienced representative from Dictation Solutions Australia will remote your computer and solve Olympus or Philip dictation problems quickly and efficiently.

Please read this the following before ordering:

1. Call 1300 720 709 and speak to one of our representatives. They will advise you about availability for the remote support service.

2. Once you've confirmed availability and the booking time then place the order above. Please ensure that you place a comment in the order field that you have just spoken to our representative and requested a specific time for remote support. Include your direct phone number in the order.

3. Download the quick support TeamViewer program below in preparation for the remote session.

4. Our support technician will call in and request remote access to your TeamViewer session, so they can resolve any transcription/dictation issues. 

5. If the issue is complex, then the technician will inform you that it will take longer than 30 minutes and advise of any additional charges (if any).