Support Services

Dictation Solutions Australia has a range of on-site and remote services to assist you with your dictation and transcription needs.

We are available to visit you on site within 40 km of the Melbourne CBD. All other locations are serviced via our remote tool called TeamViewer. With TeamViewer we can remotely access your PC (temporarily and with your permission) to resolve any technical issues. This is a highly effective and efficient method of resolving technical issues. 

ORDER DICTATION SUPPORT SERVICES NOW

12 Months Dictation Support  - When you need ongoing dictation support to maintain your equipment.

Priority Dictation Support - If you need dictation help in a hurry!

Onsite Support in Melbourne - We come to you to install/upgrade/fix your dictation system.

Dictaphone & Transcriber repair - Is your recorder malfunctioning?

Dragon Voice Recognition Integration & Training - Cut your typing costs by contacting us today

 

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        12 Month Dictation Support

        12 Months Technical Support (Per Device / Per Software Licence) ---- It's important to keep your digital dictation equipment up and running. In order to ensure this,consider a 12 month support and service agreement. This includes telephone, email and team-viewer remote access support. (This package does not include on-site support)...

        Priority Dictation Support

        Sometimes you need fast, immediate support to sort out any dictation or transcription issues - whether your issue is software related, a problem configuring the voice recorder or transcription equipment itself.  ---- Fortunately, we understand that you need maximum up-time with your typing services. An experienced representative from Dictation Solutions Australia will remote...

        1 Hour Onsite Dictation Tech Support - Melbourne

        Our dictation expert will visit you on site to set up your digital dictation system, fix any installation/setup issues with your dictation machines or Philips/Olympus dictation software. ---- 1 Hour Onsite Support/Training - Melbourne (within 30kms of the CBD) We can also integrate Dragon into your Olympus of Phillips digital...

        Repair Assessment (Tape transcribers)

        If you have an older Philips Tape recorder or Transcriber that is no longer working and out of warranty. Then you can order our repair assessment service. We will assess the device for repair, provide you with a quotation for repair, then repair the device and returned it to you. ----...

        1hr Remote Dragon Training

        We can remote train any Dragon  user in Australia with an internet connection. So it doesn't matter if you are in Melbourne, Sydney, Brisbane, Perth, Hobart or Adelaide - we can help you with Dragon. ---- Dragon is an advanced speech recognition application. It has many features and can be...