Tech Support

Dictation Solutions Australia has a range of on-site and remote services to assist you with your dictation and transcription needs.

We are available to visit you on site within 40 km of the Melbourne CBD. All other locations are serviced via our remote tool called TeamViewer. With TeamViewer we can remotely access your PC (temporarily and with your permission) to resolve any technical issues. This is a highly effective and efficient method of resolving technical issues. 

Our Dictation & Support Services Include:

Priority Dictation Support - If you need dictation help in a hurry!

Onsite Support in Melbourne - We come to you to install/upgrade/fix your dictation system.

Remote Setup & Installation - When you need to set up a new dictation/transcription system..

Dictaphone & Transcriber repair - Is your recorder malfunctioning?

Dragon Voice Recognition Integration & Training - Cut your typing costs by contacting us today

 

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        Priority Dictation Support

        Sometimes you need fast, immediate support to sort out any dictation or transcription issues - whether your issue is software related, a problem configuring the voice recorder or transcription equipment itself. Fortunately, we understand that you need maximum up-time with your typing services. An experienced representative from Dictation Solutions Australia will remote your computer...

        Repair Assessment (Tape transcribers)

        If you have an older Philips Tape recorder or Transcriber that is no longer working and out of warranty. Then you can order our repair assessment service. We will assess the device for repair, provide you with a quotation for repair, then repair the device and returned it to you. Only...

        12 Month Dictation Support - Olympus. Philips & Dragon

        12 Months Technical Support (Per Device / Per Software Licence) It's important to keep your digital dictation equipment up and running. In order to ensure this,consider a 12 month support and service agreement. This includes telephone, email and team-viewer remote access support. (This package does not include on-site support) This...

        1hr Remote Dragon Training

        Dragon is an advanced speech recognition application. It has many features and can be challenging to setup for maximum accuracy. New users often require help to setup and configure the software to achieve optimum accuracy and results - in the shortest possible time. We can't always come to you, so...

        1 Hour Onsite Dictation Tech Support - Melbourne

        1 Hour Onsite Support/Training - Melbourne (within 30kms of the CBD) Our dictation expert will visit you on site to set up your digital dictation system, fix any installation/setup issues with your dictation machines or Philips/Olympus dictation software. We can also integrate Dragon into your Olympus of Phillips digital dictation...